Customer situation
Identify the person or leadership experience the customer needs through change, and why that need matters now.
For Workforce Technology Vendors
Help your customer find the people their change requires.
Your customer may need a leader with transformation experience, a specialist they cannot find or clarity about who their team needs. CCT helps with those people decisions while you focus on your customer’s technology.
Vendor independence
A people conversation alongside your customer work.
Bring the situation with the customer’s permission. We establish the people requirement and where CCT could add value. Technology implementation stays with the customer and its chosen providers. There is no referral fee in either direction. CCT does not resell software. The employer decides whether to engage CCT, and the executive decides whether CCT may represent or share their profile.
Relevant talent
Connect the hiring requirement with experience in workforce management, contact-centre leadership and comparable transformation.
Workforce Read
Help the customer clarify the role or capability required when the people requirement is not yet clear.
Executive Connection or Search
Offer relevant executive perspective for a defined people question, or discuss CCT Target Criteria Search when an external hiring mandate is authorized.
When to call CCT
Watch for four signals.
01An unclear people requirement
The customer knows the team needs help but cannot yet define the person or experience required.
→02A difficult hire
A specialist or leadership role remains unresolved and the customer wants help finding the right experience.
→03A leadership gap
A leader leaves or a new executive needs experienced people around them during transformation.
→04A request for perspective
The executive wants to speak with someone who has built or led a team through comparable change.
→Technology delivers more when the right leadership and operating capability surround it.
Vendor Referral
Which customer would benefit from a conversation?
With the customer’s permission, tell us what is changing and the people need they have identified. We will discuss whether a Workforce Read, Executive Connection or authorized Target Criteria Search would be useful. An introduction does not commit the customer to paid work.
Introduce the situation