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Run the Fragility Engine. Name the gap before the posting goes live.
VP WFM and Contact Centre Operations. The practitioner who closes the specific gap.
MPI. SSI. VCIR. O2T. The intelligence the market does not publish.
contact@callcenterteams.com — one person, one market, 28 years.
The WFM search that starts with the gap, not the posting. 28 years of market observation. 291 contact centres monitored. The diagnostic identifies what the brief cannot describe. The placement closes it.
Every diagnostic names the gap. Every placement closes it. The brief that starts with a diagnostic closes the right seat on the first search.
The brief that skips it runs again in six months.
Early Warning System. The market signals that move WFM demand, watched daily across 291 contact centres.
Imagine you have a fish tank. A really big one. Every day the fish swim around and everything looks normal. But one day a big fish that usually swims in the front has moved to the back corner. Nobody else notices. The person who has watched this exact tank — and 290 like it — every day for 28 years sees it. Your contact centre is the fish tank. Your WFM team is the water. The posting that appears at day 90 is the fish that moved three months ago. We see it before it moves.
The gap has a name before the posting does. The brief that starts with a diagnostic closes the right seat on the first search. The brief that skips it runs again in six months.
Every diagnostic names the gap before the posting goes live. Ten-dimension scoring of the WFM function produces a gap flag and tier classification — whether the methodology is holding or about to surface as a posting.
The brief that starts with a diagnostic closes the right seat on the first search. The brief that skips it runs again in six months. Every diagnostic credits 100% toward placement within 12 months.
One person. One market. 28 years. 291 contact centres monitored daily across three economic cycles. The intelligence the market does not publish — MPI, SSI, VCIR, O2T.
Scoped against confirmed platform migration events across the fish tank.
28 years WFM only. 291 tanks monitored. 300+ placements across 3 economic cycles.
WFA market intelligence the market does not publish. MPI. SSI. VCIR. O2T.
01 · Fragility Engine — FREE. Ten-dimension WFM scoring. Gap flag, tier classification. Four minutes on workforceanalyst.com.
02 · Migration Readiness — $1,750. Scoped against Verint–Calabrio, Avaya AXP 200-seat, RingCentral CommunityWFM, Genesys Engage. Written assessment in 5 business days. Credits 100% toward placement.
03 · Roster Diagnostic — $1,750. Maps every WFM seat against the five practitioner profiles. Nine deliverables in 14 business days. Credits 100% toward placement.
04 · VP WFM Placement — $4,750. The diagnostic before every VP search. Full gap assessment, EWS signal brief, salary benchmark, VP profile. 300+ seat mandates.
05 · Bill 149 Benchmark — $4,750. 420 mid-points, 7 WFM roles, 10 sectors, 6 Ontario regions. Quarterly recalibration for 12 months. Audit-defense documentation.
01 Leadership Roster Map — every WFM and contact centre leadership seat: who, how long, what persona.
02 Persona-to-Tank Fit — each practitioner classified against five persona types; mismatches and replacement priorities.
03 Compensation Benchmarking — real placement data from 28 years, not survey averages. Ontario and Texas.
04 Competitive Staffing Intelligence — what competitors pay, who they hired, where they recruited.
05 Vacancy Risk Forecast — which seats open in 6–12 months by tenure, comp gaps, stress signals.
06 Succession Depth Score — qualified internal candidates for every critical seat.
07 Empty-Seat Cost — dollar impact of every vacant or at-risk seat against your operation.
08 Hiring Specification — exact persona, comp range, time to fill, available pool.
09 Executive Summary — two-page board-ready document: what you need, what it costs, what waiting costs.
The WFM search that starts with the gap. Run the diagnostic. Start a placement.
contact@callcenterteams.com
Ontario since January 1998 · Texas since 2016
Book a 20-minute diagnostic call
