About
Experience that changes what you notice.
Michael Duncan has worked around contact centre talent and workforce management since 1993, connecting employers, vendors and experienced candidates around difficult workforce decisions.
Selected experience
Long-standing relationships, not résumé volume.
CCT's value comes from understanding roles, people and operating context across workforce management and contact centre environments.
01Enterprise workforce talent
Work with HR and executives at organizations including American Express, Rogers, Bell, RBC, Egencia and TELUS.
→02Passive candidate reach
Identify experienced people who are not actively applying but fit the operating problem.
→03Executive relationships
Support leaders across multiple roles and organizations over time.
→