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Contact centre workforce operation
Employers

Diagnose the seat.
Hire with confidence.

Specialist WFM and contact centre leadership talent, backed by real experience, practical insight and a focused search process.

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WFM + OperationsSpecialist talent
North AmericaCanada + U.S.
Since 1993Industry experience
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What are you looking for?

A quick overview is enough. CCT can help determine the useful next step.

Your information is confidential. A short conversation helps us understand your goals.
Workforce management operations centre
The operating system ships in Q3.
How we can help

Choose the support you need.

Different workforce challenges need different interventions. CCT keeps the path simple.

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Diagnose

Understand what the seat actually needs to accomplish before going to market.

Run a Seat Read →
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Search

Find specialist, management and executive talent with the right operating experience.

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Intelligence

Understand market availability, compensation, scarcity and talent bench depth.

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Advisory

Support transformations, leadership gaps and workforce strategy with experienced perspective.

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Selected workforce engagements

Real organizations. Real workforce challenges.

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AMERICAN EXPRESS

Built workforce bench strength supporting travel operations over several years.

ROGERS

Added workforce analyst talent around a new executive mandate.

BELL

Sourced a WFM specialist for a Montreal requirement.

RBC

Identified forecasting talent that later progressed into management.

EGENCIA

Expanded workforce bench strength across Canada and the U.S.

TELUS

Mapped the West Coast and placed passive WFM talent.

Company names identify organizations where CCT has performed the talent work described and do not imply endorsement.

Contact centre specialist at work
“Sometimes an hour with the right person changes everything.”
The right people change outcome

Let’s find the right talent.

Whether you are filling a critical role, building a team or planning for what is next, CCT brings the experience, network and insight to help.

Talk to Michael →
Since 1993Industry experience
North AmericaCanada and U.S.
Executive networkDirect access
Focused on outcomesNot résumé volume