Drawing on decades of insight gained from working with the world’s leading companies on mission-critical customer contact, Aspect enables organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness. Aspect provides these capabilities by leveraging Microsoft unified communications like Microsoft® Active Directory™, Microsoft® Exchange and Microsoft® Office Communications Server 2007.

click on this link http://www.aspect.com/Contact-Center-Software

Your comments are welcome.

careers@callcenterteams.com

Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company’s unified Impact 360^TM platform for workforce optimization (WFO) operates across TDM, IP and mixed telephony environments, and is primarily deployed in contact centers – as well as the remote, branch and back offices of global organizations.

click on this link http://www.g3-tel.com/products/witness/

Your comments are welcome.

careers@callcenterteams.com

IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and effectively manage change every day. The result? An efficient, effective call center, happy, productive agents, and a more positive customer experience.  click on this link http://www.nice.com/iex-totalview

Your comments are welcome.

careers@callcenterteams.com

impact 360 Workforce Optimization: A Single Solution to Unify Contact Center Functions

Today’s contact centers typically use a variety of software to manage customer service functions, such as scheduling agents or performing quality monitoring. These solutions tend to be deployed in separate areas, providing a narrow, fragmented view of operations. click on this link http://verint.com/contact_center/index.cfm

Your comments are welcome.

careers@callcenterteams.com

VPI is a leading provider and innovator of interactions recording, quality management and performance optimization solutions for contact centers, financial traders, government, and public safety organizations worldwide. VPI’s flexible, software-based technology enables organizations to reliably capture, evaluate and analyze interactions in order to cultivate customer satisfaction, leading to substantial improvement of business performance. VoicePrint systems are designed for reliability and adaptability, building on open standards technology and Commercially-Off-The-Shelf hardware for simple maintenance, integrations and expandability.

click on this link http://www.vpi-corp.com/site-map.asp

Your comments are welcome.

careers@callcenterteams.com