Building and Scaling Sales & Service Teams Structure, Process and Culture

Category: Workforce Management Systems Transformation

When do you use Call Center Teams?

Usually over the next 10 working days, we will work together to build a shared solution by first answering some of the questions below and then scheduling to use the workforce management system transformation to increase your productivity and performance using business analysis, operational assessment to create a mutually beneficial measured result.

  1. Who is the executive sponsor for strategic change initiatives Workforce Management System Transformation?
  2. What is the biggest strategic change in productivity, performance for the contact center(s) this fiscal year?
  3. Where will your organization change reduce labour cost using workforce technology innovation to calculate the best return on investment?
  4. How do you believe the Workforce Management System Transformation will impact people reduction, product acquisition and transaction process?
  5. When is it necessary to use external resources for the Workforce Management System Transformation, and is there a key concern, issue and or consideration for change?
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What’s your Call Center Teams business priority this month?

Call Center Teams wanted to make sure every one who’s connected to Michael Duncan on Linkedin knows why you. We have spent decades developing relationships with people and products around the globe that transform the workforce. We introduce our clients to people, products and processes that transform your workforce and your organization.

Workforce Management System Transformation, is managing Human Capital “Using the right people with the right products, at the right time to complete a transaction” 70 percent of the cost of running a business is labour. How are you using workforce management, to manage your workforce?

Our clients, are executives with specific Workforce Management System Transformation projects. Call Center Teams improves profitability and team productivity, by solving problems for back office and front office executives. We use our Workforce Management Transformation to adopt, migrate and integrate people, products and process.

Our clients are sales and marketing executives managing outbound campaigns, customer service executives, managing inbound campaigns, Technical support executives, managing first and second level technical support and back office executives, managing processes.

If your an executive transforming your workforce people, products and process talk to Michael

Who in your organization would take a video call, to discuss your business priority initiatives and problems, that need to be solve this month? Talk to Michael

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Who is Call Center Teams?

  • Call Center Teams is the right partner to help organizations workforce management transformation, by establishing executive sponsorship and identifying the key priority and budget concerns for front and back office people, products and process.
  • We have a Workforce Management System Transformation for monitoring, managing and maintaining change initiatives by taking small departments in large organizations and making them more profitable and productive.
  • We have a Workforce Management System Transformation, and use a Question & Answer session to qualify and understand your contact center current situation for planning, implementation and execution.
  • We have a passion for Workforce Management System Transformation, and as subject matter experts with two decades of experience in the Call Centre we provide one of the largest network of workforce management transformation resources..
  • We identify Workforce Management System Transformation solutions that coordinate back and front office client transactions and monitor work item progress in real-time by helping departments delivery on promises that synthesize multiple sources of information, measurement efficiency and the effectiveness of the workforce.
  • We source and build workforce management teams through executive recruitment by evaluating job descriptions and company culture analysis.
  • We use the Workforce Management System Transformation to interpret the need for workforce technology that is disruptive, replacement and or displacement.


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Where does Call Center Teams create value?

Business development is the creation of long-term value for an organization from customers, markets, and relationships.

Call Center Teams is focused on building successful teams, improving our clients market position and achieving financial growth. We help our clients obtain long-term organizational strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of current market conditions. Business development management, is a senior sales position within the company.

It”s our job to work with our clients internal team, sales, marketing, support, human resources staff, and other managers, to improve efficiency and increase sales opportunities and thereby maximize revenue for our clients. To achieve this, we use our Business Transformation Review process to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. As Business Development Managers will also help manage existing clients and ensure they stay satisfied and positive. We are called on by our clients to make presentations on solutions and services that meet or predict their clients’ future needs


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