Our key function is to seamlessly transition traditional contact centre workforce teams to remote workforce teams. In order to achieve this goal, we have organized our resources to accelerate value by improving efficiency and effectiveness along five pillars of business success: people, real-estate, commuting, service level performance and retention.

• Reduce Real-estate costs; grow or reduce your @home team without real-estate constraints
• Commuting; reduces employee travel while building a disaster recovery team
• Service level performance improvement; sourcing extraordinary people, provide online training & testing, incorporate collaboration tools, source quality coaches & recognize excellence
• Reduce retention; an @home employee will stay in an organization three times as long as a traditional employee because of work life balance
• @home agent profiling; create a profile of preferred skill set, work environment, and a standard of excellence
• Sourcing @home talent; organizations gain access to a network of extraordinary people not limited by geography
• Sourcing collaboration transformation technology; CCT has access to a network of contact centre remote unified communication solution partners

If you are ready for this discussion, please contact us at

Phone: 416-450-1679
Email: info@callcenterteams.com
Website:  www.workforceanalyst.com