Unified Communication driven small business and Contact Centres are able to work from home during early morning and late night hours when it is more convenient for them, as well as work limited hours on weekends, holidays and sick days.

SME and Contact Centres employees are able to achieve more quality work hours by avoiding many distractions caused by office environments.

Eliminating the commute back and forth to a physical office, employees can gain hours of additional productivity and save money on gas, thus producing lower carbon emissions and making the company more “green” environmentally friendly.

Response time is improved as employees can respond to their colleagues and clients at anytime, anywhere with access to e-mail and company files.

Greater work/life balance may be achieved through a distributed workforce.

SME & Contact Centre can hire seasoned professionals, with veteran expertise and skills based anywhere, as opposed to hiring the best that can be found based on geographic location.

Employers can obtain quality employees at a lower cost because the cost of living for someone in a small town is a fraction of what it is in a major metropolitan city. Additionally, employees’ costs are reduced due to lack of transportation costs, saving expenses.

Contact Centre Managers and small business can monitor employee activity and quickly establish its presence in a new location.

SME & Contact Centre can also cut costs such as purchasing or leasing a facility/ office space in addition to providing office supplies to employees.

Turnover and sick days are reduced with a Remote Workforce.

Employers benefit from a more satisfied workforce who can work on their own terms and sustain their own work/life balance. Contact us at info@callcenterteams.com if you are ready for this discussion