It is a well-known fact that Contact Centre’s with a hundred and fifty agents or less comprises 95 percent of all the world’s Contact Centre’s and employs over half of all call centre professionals. Most indications are that small call centres make up the fastest growing segment of the Contact Centre Industry. Larger companies are moving to multi-site operations and fast growing mid-size companies of 100 – 500 employees are creating new Contact Centre’s. Over the years, virtual call centres have shown companies, especially those in complex industries such as financial services, health-care and telecommunications, that there is a better way to service customers. Using home-based Professionals, these virtual companies have achieved higher top box customer satisfaction scores, faster handle time metrics, lower attrition and improved employee work/life balance, all while lowering operational costs. The results have been so compelling, in fact, that the number of mobile professionals is expected to grow 50 percent by 2013.

CCT has over 20 years experience sourcing contact centre professionals and solutions. We are uniquely positioned to source unified communications solutions and offer mobile professional profiling and training expertise. We believe partner to partner relationships is an innovative way to consider structuring your business growth. Picking the right partners, strategic manufacture alliances and managed service providers, your organization can bundle professional profiling, training, team building, gaining access to collaboration software and hardware, to migrate your team and technology solutions more efficiently and effectively.

If you have any questions or require any assistance whatsoever, please do not hesitate to contact us at: careers@callcenterteams.com