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Call Centre Strategic Sourcing – Call Center Teams

Call Centre Strategic Sourcing

Helping CEO’s build their teams. Call Center Teams clients gain faster access to call centre best practices and principals. We use our Capture Market Review and a global network, to build successful teams that capture a market.

The internal audit of technology environment and external assessment of performance management technology that provides, the necessary cost reduction to the organization, using a performance management matrix implementation and execution process

Call Center Teams Strategic Sourcing (Result)

Strategically sourcing Performance Management Products that reduce operating cost disruptive, displacement and replacement solutions

  • Real-time Digital Dashboard ( Displays of any device )
  • Automated Agent Scorecard ( Automated Call Monitoring )
  • Telecom Audit ( reduce telecom cost)
  • End Life technology management ( Contact Centre Asset remarketing & Recycling)

Call Center Teams Strategic Sourcing (Process)

  • Immediate access to a global network of call centre people and products
  • Eliminate unqualified people and products
  • Complete Capture Market Review
  • A process to independently audit clients environment, understand organizational issues, challenges, capabilities, and abilities
  • Assist in creating the criteria/profile, for a short list of qualified options and alternatives that fit the client’s situation faster than clients internal resources
  • Help recommend the right displacement, replacement & disruptive sales and service solutions
  • One central contact to bring together multiple relationships faster than internal resources
  • Saves internal resources and billable hours managing relationships, meetings, interviews, and demos
  • Identify budget, Internal resources, and challenges that impact the onboarding of solutions