Call Centre Strategic Sourcing

Helping CEO’s build their teams. Call Center Teams clients gain faster access to call centre best practices and principals. We use our Capture Market Review and a global network, to build successful teams that capture a market.

The internal audit of technology environment and external assessment of performance management technology that provides, the necessary cost reduction to the organization, using a performance management matrix implementation and execution process

Call Center Teams Strategic Sourcing (Result)

Strategically sourcing Performance Management Products that reduce operating cost disruptive, displacement and replacement solutions

  • Real-time Digital Dashboard ( Displays of any device )
  • Automated Agent Scorecard ( Automated Call Monitoring )
  • Telecom Audit ( reduce telecom cost)
  • End Life technology management ( Contact Centre Asset remarketing & Recycling)

Call Center Teams Strategic Sourcing (Process)

  • Immediate access to a global network of call centre people and products
  • Eliminate unqualified people and products
  • Complete Capture Market Review
  • A process to independently audit clients environment, understand organizational issues, challenges, capabilities, and abilities
  • Assist in creating the criteria/profile, for a short list of qualified options and alternatives that fit the client’s situation faster than clients internal resources
  • Help recommend the right displacement, replacement & disruptive sales and service solutions
  • One central contact to bring together multiple relationships faster than internal resources
  • Saves internal resources and billable hours managing relationships, meetings, interviews, and demos
  • Identify budget, Internal resources, and challenges that impact the onboarding of solutions