I started strategically sourcing in 1998 when I was asked by a friend to help build a sales pipeline of qualified opportunities. Another friend asked me to source some talent for a customer service executive who was building a team. Then an executive asked me to build a WFM team. Two decades later I am still team building, Co-sourcing, launching new products, capturing markets, sourcing, coaching and training.
My first recruitment contract was to source customer service representatives for a company called Sanyo. From there I moved on to sourcing bilingual customer service reps and call centre leadership teams. For over two decades I recruited leadership talent and a little-known role at the time called Workforce Management. Decades of connecting with workforce professionals across North America allowed me to grow one of the largest networks of experienced WFM professionals across North America.
Call Center Teams core competency is team building. We work with CEO’s who are capturing Canadian or US markets or launching a new product. We build sales and service teams using call centre principals and practices. Our client’s manufacture products and use an e-commerce site to service customers, capture a market or launch a new product. We use our Capture Market Review to understand and create a go-to-market strategy. Call Center Teams Co-sourcing approach, is an on-site process that’s used to scale, create structure, process and culture.