G3 Witness Systems

Posted on January 9, 2011 by Manager

Witness Systems is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company’s unified Impact 360^TM platform for workforce optimization (WFO) operates across TDM, IP and mixed telephony environments, and is primarily deployed in contact centers – as well as the remote, branch and back offices of global organizations.

click on this link http://www.g3-tel.com/products/witness/

Your comments are welcome.

careers@callcenterteams.com

IEX TotalView

Posted on January 9, 2011 by Manager

IEX TotalView Workforce Management software, now named NICE IEX Workforce Management, enables even the most complex multi-site, multi-skill and multi-channel call centers to forecast staffing needs, schedule their representatives’ time, and effectively manage change every day. The result? An efficient, effective call center, happy, productive agents, and a more positive customer experience. click on this link http://www.nice.com/iex-totalview

Your comments are welcome.

careers@callcenterteams.com

Verint Blue Pumpkin

Posted on January 9, 2011 by Manager

impact 360 Workforce Optimization: A Single Solution to Unify Contact Center Functions

Today’s contact centers typically use a variety of software to manage customer service functions, such as scheduling agents or performing quality monitoring. These solutions tend to be deployed in separate areas, providing a narrow, fragmented view of operations. click on this link http://verint.com/contact_center/index.cfm

Your comments are welcome.

careers@callcenterteams.com

ClickSoftware

Posted on January 9, 2011 by Manager

Founded by Dr. Moshe BenBassat, a former university professor, ClickSoftware has its roots in academia. From its early history onward, ClickSoftware has been the recognized leader in driving decision-making processes and helping service organizations get the most out of their resources.
In 1996, ClickSoftware coined the concept of “service chain optimization” as an analogy to supply chain optimization. Recently, we were awarded a US Patent for this concept of continuous planning and scheduling.

Click on this link http://www.clicksoftware.com/solutions-overview.htm

Your comments are welcome.

careers@callcenterteams.com

VPI

Posted on January 9, 2011 by Manager

VPI is a leading provider and innovator of interactions recording, quality management and performance optimization solutions for contact centers, financial traders, government, and public safety organizations worldwide. VPI’s flexible, software-based technology enables organizations to reliably capture, evaluate and analyze interactions in order to cultivate customer satisfaction, leading to substantial improvement of business performance. VoicePrint systems are designed for reliability and adaptability, building on open standards technology and Commercially-Off-The-Shelf hardware for simple maintenance, integrations and expandability.

click on this link http://www.vpi-corp.com/site-map.asp

Your comments are welcome.

careers@callcenterteams.com

CALABRIO

Gallery

Posted on January 9, 2011 by Manager

Calabrio One redefines workforce optimization (WFO), allowing contact centers to personalize and optimize the toolset for each user – agents, supervisors, managers, knowledge workers and executives. Contact center workers are more efficient and effective. Customers are better served. click on … Continue reading →

TESTIMONIALS

Posted on December 28, 2010 by Manager

Testimonials from clients and candidates click on the link Testimonials

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News

Posted on November 28, 2008 by Manager