Paris, January 24, 2011 - Alcatel-Lucent (Euronext Paris and NYSE: ALU) today announced a breakthrough solution for managing customer service resources across the enterprise, including optimizing employee skills and training in both the front and back offices.
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Formed by experienced and highly skilled professionals from Bell Laboratories, IBM Global Services, and Rutgers University, and propelled by more than 10 years of scientific research on contact center and supply chain optimization, ac2 Solutions aims to be the leading provider of contact center optimization and supply chain management technology. Our products and services empower our clients with the state of the art management solutions using our proprietary forecasting, inventory planning, and optimal scheduling technologies, and provide a differentiating and sustainable cost and service quality advantage.
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This link is a very good resource for sourcing workforce Software applications. Workforce Management Software enables organizations to plan, track and manage the allocation and requirements of labor resources.
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Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation.
The company has developed an all-in-one IP communications software suite that’s scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.
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With the Contact Center Express suite, mid-size businesses interact with their customers using phone, email, text, instant messaging or SMS. Avaya’s proven ACD technology processes all multi-media channels, routing requests to the appropriate agent, who can reply using the same contact method. Contact Center Express integrates with Avaya Communication Manager and Avaya call center solutions, allowing businesses to leverage their existing investments.
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Monet Software is a global provider of workforce management solutions for small and medium sized contact centers. Monet gives contact centers the solution to their two biggest business issues: meeting service levels and controlling payroll costs. We help businesses leverage their workforce investments for efficient deployment of critical resources and effectively manage its people-processes – significantly impacting customer service levels and business profitability.
click on this link http://www.monetsoftware.com/About-Us/
Your comments are welcome.
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An optimized workforce is critical. Without it, the ever-present need to enhance service while cutting costs is flat out unattainable. We can help. Our workforce management and optimization (WFO) solution enables you to forecast and meet staffing demands, agent skill requirements and service levels for voice, Web, e-mail and fax contacts.
The solution adds affordable, easy-to-use forecasting, scheduling, and real-time adherence capabilities to the Customer Interaction Center® (CIC) IP communications suite. Contact centers of all sizes quickly benefit.
click on this link http://www.astutesolutions.com/cc-workforce-management.php
Your comments are welcome.
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With Genesys Workforce Management, front- and back-office organizations can be confident that they’re effectively forecasting staffing needs, managing employee schedules, and tracking workforce performance and results. Access to both real-time adherence and historical data and employee skills information across all channels, ensures the most accurate staff planning possible.
click on this link http://www.genesyslab.com/products/workforce_management
Your comments are welcome.
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Achieve the optimal balance of customer service, employee retention, and operating costs with GMT’s advanced workforce management solutions.
click on this link http://www.gmt.com/solutions/contactcenters
Your comments are welcome.
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Drawing on decades of insight gained from working with the world’s leading companies on mission-critical customer contact, Aspect enables organizations to turn the potential of unified communications into real business results, through enhanced knowledge worker and agent productivity and by helping optimize business processes throughout the enterprise and contact center for improved agility and responsiveness. Aspect provides these capabilities by leveraging Microsoft unified communications like Microsoft® Active Directory™, Microsoft® Exchange and Microsoft® Office Communications Server 2007.
click on this link http://www.aspect.com/Contact-Center-Software
Your comments are welcome.
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